Noesse Datentechnik is an IT system integrator based in Leverkusen, Germany. With its Managed Print Services division, Noesse offers its customers the possibility of a tailor-made printer and copier infrastructure.
If the devices do not work properly, a corresponding service ticket is created in Microsoft Dynamics NAV by the dispatcher. For this pupose, Nösse uses SITE, an all-in-one solution from Singhammer, which is specially adapted to the business processes of medium-sized IT companies.
Before the introduction of Anveo, the technicians had to pick up their orders in printed form. Once at the service location, diagnostic notes, spare parts as well as travel and working hours were written down by hand and finally signed by the customer. Only when the technician was back in the office, the completed order documents were returned to the dispatcher and entered manually in Microsoft Dynamics NAV. This procedure was time-consuming and prone to typing errors.